Understand
See relevant information shared through an authorised client reference.
Professional Hub
Continuity without losing the person.
One client reference can connect to one or more authorised services. Professionals work under their selected provider role and see only the references attached to that service.
Five professional functions
Respond
Provide service-labelled feedback, recommendations and agreed activities.
Coordinate
Keep actions, referrals, appointments and next steps connected to the reference.
Review
Follow changes and completed activities between contacts rather than seeing one isolated appointment.
Continue
Help the next authorised provider understand what has already happened and what is still outstanding.
The record shouldn't replace the conversation.
It should help make the conversation better. Provider access is by confirmed attachment to a reference, not by searching for a person.
Download the Five Faces guide