Recognise
Identify which Face most closely reflects how things feel today and notice when that changes.
You are not alone.
Hope is real.
Five Faces. One Journey.
A practical framework to help people understand how depression is affecting them, use practical tools and maintain continuity when several services are involved.
Reference, not name
Core client records use a confirmed reference rather than personal identifiers.
Core client records use a confirmed reference rather than personal identifiers.
Authorised connections only
Access exists only through a confirmed connection to the client reference.
Access exists only through a confirmed connection to the client reference.
Minimum information necessary
Five Faces holds only what is needed to support the journey and continuity.
Five Faces holds only what is needed to support the journey and continuity.
Five Faces. Five key functions.
Five clear functions keep the framework useful without repeating the same message in different words.
Reflect
Record thoughts, experiences, triggers and things that have helped - privately and in your own time.
Track
Build a meaningful picture of changes across days, weeks and months rather than one appointment.
Prepare
Take useful information into appointments without having to remember or retell everything from the beginning.
Progress
See completed activities, agreed actions and small improvements that could otherwise be overlooked.
For you
Your journey matters
Depression can change from day to day. Five Faces gives you somewhere to start when the perfect words are hard to find.
- Use the Five Faces to describe how you feel now
- Keep reflections and trackers together under your reference
- Prepare for appointments and agreed activities
- Receive updates from services connected to your reference
- See progress without turning recovery into a scorecard
For professionals
Better conversations. Better continuity.
A client's story should not have to restart whenever the professional changes. Five Faces provides a shared reference point around existing care.
- Understand the relevant information shared through an attached reference
- Recommend and review activities and agreed next steps
- Coordinate appointments, messages and continuity information
- Keep provider-specific detail available from the central provider screen
- Reduce avoidable repetition without replacing professional judgement
What's happening at Five Faces
Development is visible. We will distinguish genuine progress from future intentions rather than claiming endorsement that has not happened.
The digital platform is taking shape
The Five Faces resource is being developed into a responsive platform for clients and connected providers.
Read update →From workbook to joined-up journey
Reference-based records, activities, messages and appointments are being brought together without storing client names in the core platform.
Read update →Professional conversations begin
The professional pathway is designed for practical use: useful context, less repetition and clearer next steps.
Read update →Privacy by design
Data protection is built into the structure rather than added as a footer claim.
Reference based
No client name, home address, date of birth or NHS number is required for the core record.
Authorised connections
A provider can access only references formally attached to that service.
Provider-specific detail
Details are attributed to the service source and accessed through the central continuity view.
Get help
Assigned-service contact details and independent urgent support remain easy to reach.